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Privacy Policy

This explains how Genesishomes and the Genesis Housing Group use any information you give to us via our website, and the ways in which we protect your privacy.

Genesishomes is part of the Genesis Housing Group, one of the UK's largest and most successful providers of homes for rent and sale, providing homes and services to tens of thousands of people across London and the south east.

Registered office
Capital House | 25 Chapel Street | London
NW1 5DTCompany Number: 3802456
Housing Corporation No: L4286

The Data Protection Act 1998 ("the Act").

Genesishomes and the Genesis Housing Group comply with the data protection principles set out in the Act in relation to personal data which you give to us via our website to the extent that the Act requires it to do so.

The Act says, amongst other things, that we must:

What information do we collect via the website?

We collect these main types of information from visitors to www.genesishomes.org.uk

In some cases we may collect more detailed information so we can provide additional services.
The system will record your email address, and other information if volunteered to us by you, for example on the online forms. This will be treated as proprietary and confidential.

Cookies are small amounts of information which we store on your computer. Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies by following the instructions in Internet Options although, in that case, you may not be able to use certain features on our site. If you do not wish to receive cookies in the future, please let us know.

Collection and use of personal information

We collect and use your personal information to communicate with you and tell you about our charitable work. We may use it to send emails to you and to notify you of our activities. We may use it to provide services to you that you have specifically requested from us.

We will generally let you know at the time of collection how we intend to use your personal information. Usually, we collect personal information about you which we require to respond to enquires and for the provision of goods and services to you. We also process your personal information where we are required to do so by law, and for the exercise or defence of legal claims. From time to time, we may contact you for research purposes, or to tell you about our special offers and other services in accordance with your contact preferences. We may also collect information about you for a number of other reasons, including:

Where appropriate, we will obtain your consent to do so.
If you use our web sites, we may also collect information about you or your computer when you browse to allow you to use the services available.

Why we collect it

We collect and use your personal information to communicate with you and tell you about our charitable work.

We may use it to send emails to you. We may use it to notify you of our activities. We may use it to provide services to you that you have specifically requested from us.

Where you have agreed for your information to be shared with a third party, it may be used to offer appropriate financial services to you.

We use a third party email service provider to do this who treats all data from us as proprietary and confidential in accordance with the Data Protection Act.

Who we share your information with

The information is held in files and on our computer system. Not all members of Genesis Housing Group staff have access to your information, only those who need to. The information is used by our staff in order to carry out their duties on behalf of Genesis Housing Group. We will only share information when necessary.

We do not sell, rent or lease the information we collect to any third parties and we do not use or disclose information of a sensitive nature such as information about any disability that you might have, your race, religion, or political affiliations, without firstly obtaining your explicit consent.

Where you have expressed consent we may share relevant information to third parties to enable us/them to provide financial assistance and advise.

Control of your personal information

You may choose not to have your personal information used in any of the ways described in this privacy policy. Where your personal information is collected you will often be given the opportunity to give or refuse your consent to certain uses of your personal information.

We will retain your information for a reasonable period or as long as the Act requires.

Contacting us

If you have any questions about this privacy policy, you can write to the Data Protection Co-ordinator, Genesishomes, International House, 4th Floor, 7 High Street Ealing, London, W5 5DB or call: 0845 600 4663. Please note that calls to this number may be recorded and monitored to maintain customer service standards and to assist staff training.

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Please contact us if at any time you wish to have your personal information removed from our records, or you wish us to stop using your personal information in certain ways, or if you wish to discover the extent of personal information that we hold about you.

Changes to privacy policy

We reserve the right to add to or amend this privacy policy at our sole discretion, without prior notice to you. Please review our privacy policy on a regular basis to make sure you have read the latest version and you understand what we do with your personal information. Your continued use of our services or our web sites following the posting of changes to these terms means that you consent to those changes.

This version of the privacy policy is effective as of 16th July 2008